Image by Carl Gambles
Image by Carl Gambles

Privacy, Security and Cookies Policy           11 May 2018

  1. Introduction and General Terms

MIDDLETONS DAIRY LTD is committed to protecting your personal information when you are using the MIDDLETONS DAIRY LTD website and services. We want our services to be safe and enjoyable environments for our customers. This Privacy Policy relates to our use of any personal information you provide to us through the MIDDLETONS DAIRY LTD website and direct to the office.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
This privacy policy explains the following:

What information MIDDLETONS DAIRY LTD may collect about you, how we will use information we collect about you, whether we will disclose your details to anyone else and your choices regarding the personal information you have provided to us. We also explain the use of cookies on our website and how you can reject these cookies.

MIDDLETONS DAIRY LTD is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Occasionally our website and blogs contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these other websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

  1. What information will MIDDLETONS DAIRY LTD collect about me?

We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable the MIDDLETONS DAIRY LTD to provide you with the services you select. In fact some services cannot be provided without some of the details mentioned.

MIDDLETONS DAIRY LTD also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is anonymous and not used to develop a personal profile of you and the log files are regularly purged.

  1. How will MIDDLETONS DAIRY LTD use the information they collect about me?

We will use your personal information for a number of purposes including the following:

For providing services to you in the way of delivering goods to your address.

Replying to your enquiries and requests

Sending automated electronic communications relating to your account, such as your bill or payment reminder.

Including you in occasional prize draws or other reward based events run by ourselves.

IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyse and improve the services offered on our website. e.g. to provide you with the most user-friendly navigation experience.

Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

  1. When will MIDDLETONS DAIRY LTD contact me?

MIDDLETONS DAIRY LTD may contact you:

In relation to the order you have placed on the website to ensure that we can deliver the services to you;

When we need to request payment for goods or services provided;

Where you have opted to receive further correspondence;

When we need to advise you of changes to prices, products, terms of service or delivery days.

  1. Will I be contacted for marketing purposes?

MIDDLETONS DAIRY LTD won’t contact you for general marketing purposes, or promote new or a third party’s services to you unless you specifically agree to be contacted for these purposes.

We may occasionally contact you with news or information about products (dairy goods and groceries) if the price or product is changing or on offer. If you do not wish to be contacted about these please let us know.

  1. Will MIDDLETONS DAIRY LTD share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). The Company we employ to support and maintain this website and the software it hosts to operate your account may have access to the names and addresses of our customers but not any card or password details as these are encrypted via SSL technology.

  1. How we protect our data.

We control who has access to our systems and all data is password protected. We have a data protection policy in place which personnel are required to follow when handling personal data.

  1. Payment security

If you use a payment card to settle an invoice, no personal card information is stored. Middletons complies with the payment card industry data security standard (PCI-DSS) and will never store card details.  If you pay via the website, you are directed to our payment provider Worldpay and their secure site.

  1. CCTV

Some of our premises have CCTV and you may be recorded when you visit them. CCTV is there to help provide security and to protect both you and Middletons Dairy.  CCTV will only be viewed when necessary (e.g to detect or prevent crime) and footage is only stored temporarily.

  1. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any MIDDLETONS DAIRY LTD website. The date of the most recent revisions will appear at the top of this page.

  1. Contacting MIDDLETONS DAIRY LTD about this Privacy Policy.

If you have any questions or comments about this Privacy Policy, or regarding the personal information we hold, please contact;





S32 1EG

01433 651650



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